![]() ![]() To ask for or about your information, please contact us via email you would prefer to have your information amended, please update your online profile, or contact our Customer Services team via the contact channels below. You have the right to have that information corrected if it is inaccurate or request to have it removed. ![]() You have the right to request a copy of any information about you that we may have access to, at any time. This may involve sending your data between different countries, including countries outside the European Economic Area. ![]() For these purposes we may disclose your data to any of the following to the extent required: other companies in the Tourvest or BA group, other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service provider, logistics providers and customer service agents), processing companies, our technology suppliers, government and enforcement agencies and credit and charge card companies. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification, security, administrative and legal purposes, systems testing, maintenance, marketing (if accepted) and development, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. We retain the data you provide from time to time, including data we collect when you place an order or use our services and facilities. Your data will be used primarily to provide you with the goods and/or services you have purchased. When you place an order on the High Life Shop ecommerce platform, (“you accept and understand that you are contracting with Tourvest Duty Free (UK) Ltd, and accept that your personal data will be required to conclude transactions on the Website. If you do not agree to this Policy, as read with the Website terms and conditions found on this site, please do not use the Website. This privacy policy ("Policy") explains how we collect, process and otherwise use your personal data, being information that can identify you as an individual either directly or indirectly. So my advice to you, if your hostess brings you down the hall to your left and seats you at the corner table in front of the open doorway looking at the wine fridge and stacked glasses, GET UP AND LEAVE.This website located at ("Website") is owned by Tourvest Duty Free (UK) Ltd (“Tourvest”, "we”, “us, “our”), operated on behalf of British Airways plc (“BA”). It was truly a disappointing end to what was a actually a really great day at the hotel. The restaurant was not full, we were not begging for a table, there is no reason to even have that table there because you are only giving your customer a bad experience. Am I being a brat? maybe, but we were trying to have a celebratory dinner and for me, at $500 for a meal (we come from the hospitality industry so we tip very generously) is a lot off money. I have never actually been so effected by my seating situation. My son got the Cinnabun dessert to go and we were out of there. We got a beet salad and avocado/tuna tostada (tuna app at $24 was quite pricey) for apps which were good and also the lamb spring roll. The fries were decent and the steak, thank goodness, was high quality. The Carrots were way over salted and also drenched and swimming in way too much sauce. The Chinese Broccoli which was drenched in a gross brown sauce, ruining the actual flavor of the vegetable. I got the chicken which was tasty yet raw at the bone. The family ordered the 'Thors Hammer Cut' steak at $180. Unfortunately the food did not make it better or 'worth' it. I wanted to move tables but my family felt that would be embarrassing (teenagers) so I 'dealt' with it. So yes, I spent my entire $500 meal watching the bussers wash and arrange glasses behind my daughters head, while also getting a cold draft up my legs from the open entry way in front of me. Corner booth where I had a server station directly on my left and my view was of a wall to the near right and the bussers station directly in front of me. As soon as we were seated I realized we had to have the absolute worst seat in the house. We were treating ourselves and our teenage children to a fancy, expensive, holiday meal. Made a reservation through the hotel Concierge for Sat. We were staying at Aviara for the weekend. ![]()
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