![]() ![]() I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". When I'm busy, I can either show no chat available, or have an offline email-only "mode". HappyFox Chat helps bring the most focused and highly relevant data to every chat, this helps you to de. With integrations, sync and streamline data between HappyFox Chat and all your favorite business apps. Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. HappyFox Chat is a lightweight and mobile responsive live chat software. It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone. for Your Business and Customers Customer Service Blog from HappyFox. It also helps with customers whose first language is not English. base that now demands chat-based interactions across a wide range of platforms. Their interface is a bit busy and overwhelming sometimes. Set up tagging that prioritizes or assigns tags to things automatically, or assigns to specific workers, etc. Smart rules that mark as closed, or re-open, etc. The Best Live Chat Software with Unlimited Agents Fantastic live chat experience. ![]() It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area). Sending a ticket from department to department to department. After the chat ends, if the customer gives a 4-star rating, both agents X and Y will get 4-star ratings.HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide). ![]() Say a customer's chat is transferred from Agent X to Agent Y. In the case of transferred chat, the rating for the chat conversation will be split amongst the agents who handled the chat. How chat rating gets distributed for transferred chats? All agent profiles under the Agents section will be displayed with the Average Rating. On Reports > Customer Satisfaction section > under Agent Leaderboard, you can see the overall rating and average rating for the support agents.ģ. In the “Chat History” tab, on the right-side pane of inside each chat transcript, the rating and the feedback provided by the visitor will be displayed.Ģ. How/where to view ratings and feedback:ġ. ![]() ability to easy search mail messages, threaded messages, built in chat. Note: Customers do have the option to skip rating. On the Orders page you can review the order number, the date and time the order. On clicking the “Submit Response” button, the rating and feedback from the visitor will get submitted to the system. By choosing the star rating on a scale of 1 to 5 the customer can rate the chat and also type in their feedback. Compare HappyFox Chat to alternative Live Chat Software. How ratings & feedback are collected?Īfter the chat ends, the rating form will be displayed automatically over the widget. Pros and Cons of HappyFox Chat 2020 1 in-depth HappyFox Chat reviews and ratings of pros/cons, pricing, features and more. Go to the Appearance page from the main menu.ģ. Turn on the “Ask rating from visitor (post-chat)” option → click “Save” button. Instant gratification to your customers will increase customer satisfaction. Your customer support team can now respond to multiple chat sessions in real-time. HappyFox Chat makes it easy for you to offer real-time live chat support. To enable this feature you have to be an admin user.Ģ. Customer Support at the Speed of Thought Your customers want quick answers and the fastest turn around time. Chat rating reflects how happy are your customers with chat support. This feature allows your customers to rate the chat and also type in their feedback after the chat ends. ![]()
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