To arrange a return please email with your original order number and reason for the return. To be eligible for a return, your item must be undamaged, in the original packaging and in a resellable condition. We offer returns or exchanges within 30 days of purchase. Can I return or exchange an item? If you’re looking to return or exchange your order for whatever reason, we're here to help! The following terms are our “Return Policy”. Where do you ship? We currently ship to the USA and Canada. Once you call is complete, push the manual button and you’re back in blocking mode. Can I still make phone calls while my phone is in the Cradle? Yes, Pozio has a manual on/off button so you can turn off blocking for an extended period of time. Our products seamlessly work with your smart devices, and allow you to use your smart devices as intended. Can I still get text while my phone is in the Cradle? Yes, you can still receive texts and see them come up on the screen. Can I still play music while my phone is in the Cradle? Yes, there is no need to worry about interference with outgoing audio on your smart devices. If you want to use your smart assistant, just say “Pozio Stop”, give you smart assistant a command like you normally would. Can I still use my smart assistant with Pozio? Yes. This is how we ensure that your privacy is protected. Because our devices are not connected to the internet, we can't store any of your data. Does my Pozio need Wifi or an internet connection? No, our devices do not use Wi-Fi or an internet connection. Does my device need to be synced to Pozio? No, Pozio doesn’t connect to your device in any way. Speed may vary based on the model of your phone. How fast is the charger? Supports Qi Fast Charging with speeds up to 15W. How do I set up my Pozio? Just plug your device in, place your phone in the Cradle and your instantly protected. Do Pozio devices store my data? No, our devices do not store any data, and are not connected to the internet. Plus, Pozio has no hard drive so it there is no data even to stolen. Pozio is not connected to the internet so there is no way to for it to be hacked. Pozio has no impact on your smart phone other than allowing you to control when it can and can’t hear your conversations. Does Pozio stop my devices from connecting to the internet? No. You can interact with your like you normally would while giving you complete control of whether your phone can or can’t hear your conversation. Can’t I just turn off my phone to prevent it from listening? You can, but that takes away all the great benefits of your phone. Pozio uses patented digital signal processing to prevent the microphones in smart devices from hearing anything in their surroundings, unless you allow them to. We set out to create microphone blocking technology that prevents smart devices from listening, recording, interpreting and revealing information in your personal environment, including your voice and private interactions. How do Pozio products work? Pozio was designed and built by world-class cybersecurity experts, designers and engineers. Smart device manufacturers claim data is not recorded when on standby however, GDPR data subject requests and documented data leaks show that some devices are known to monitor and/or record your voice without your command. When these devices hear their “wake word”, the full range of capabilities is unleashed-including sending your voice and other personal data outside your home and responding to remote commands without any further action on your part. These devices are connected to the internet, which means they are able to send voice and other data about their environment which you have no ability to control. They are also recording at will, and it’s not possible to know whether they are listening, recording, or just standing by. They are listening 24/7 to their environment, waiting to respond to spoken commands. Why do I need Pozio? Smart assistants are actively running inside of many devices in homes, offices and public spaces.
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